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Your tracking number is in the shipping email we send when your order leaves, and in your account under My Online Orders.
You can also look up any order right here: enter your order number and the email you used, in Get help with your order at the top of this page.
Tracking says delivered but you don't have it, or it hasn't moved in a few days? Report a shipping problem and we'll take care of it.
Every shipment gets its own tracking number, emailed to you as soon as it leaves.
Larger orders sometimes ship in more than one box, or from more than one location, so parts of an order can arrive on different days. Each box gets its own tracking number.
A box looks damaged when it arrives? Take a photo before opening it if you can, and let us know.
Open the order in your account and choose Request return. We'll email you a prepaid label.
Want a different size or color instead of a refund? Choose exchange, or send us a note and we'll set it up.
Refunds go back to your original payment method. Full details are in our refund policy.
We're sorry! Report it here with your order number. In most cases we ship a replacement right away. If you'd rather have a refund, just say so.
Please keep the box and packing until we've sorted it out. We may ask for a photo.
Keep your ticket number. You can check your machine's status anytime.
Basic edge-to-edge quilting is 1.75¢ per square inch. For example, a 60" × 80" quilt is 4,800 square inches, or $84.
New customers leave a small deposit ($50 to $100) when they drop off. Returning customers don't need one.
Want an exact number? Use our instant estimate.
Our Project Room is open to anyone who wants to come in and sew for the day, during store hours.
Questions about the Project Room or classes? Send us a note.
Countryside Quilts® gift cards work both online and in the shop, and they can be reloaded.
To see your balance, enter the card in the gift card box at checkout, or we can check it for you in the shop. Never send us your full card number by email or form.
When you contact us here, we use your email and phone only to answer you. No texts, no calls, and no marketing unless you separately sign up for it.
Read our full privacy policy.